Frequently Asked Questions
I am unable to login!The username and password fields are case sensitive, so must be entered EXACTLY with no spaces before or after the text or the login will fail.
If the login is unsuccessful, you have 4 more attempts before your account will be locked for 20 minutes. This is a new security measure to prevent unathorised access to our members accounts by registration bots and hackers DOS attacks. Once your account is locked you must wait 20 minutes before attempting to login again.
Reasons your login may be unsuccessful include:
1. Entering the wrong username or password. Both are CASE SENSITIVE and must be entered EXACTLY the same as when you registered or will fail.
2. Entering a space before or after the username or password will cause login to fail.
3. Use of capitals, numbers or characters that are not allowed.
If you have lost or forgotten your password, you may reset it by using the PASSWORD REMINDER feature.
